The City of Lethbridge streamlines risk and control management

Faced with limited resources, the City of Lethbridge needed a solution that could help them manage their risk and controls more efficiently. Using Diligent Risk Management, Bronwyn Jesse, the city's Risk and Controls Manager and a 2023 Modern Governance 100 honoree, can automate and standardize risk reporting, while clearly documenting and prioritizing risks.

"There was a lot of work getting done, but it was repetitive work, and it was siloed work," Jesse says. "We needed to find a solution that would allow us to do the work effectively and efficiently and automate it."

Jesse shares how Diligent has helped her department:

• Increase transparency and efficiency by documenting all risks and their impacts in one place
• Support budget initiatives by demonstrating where more resources are needed for higher-priority risks
• Save time and ensure uniform processes with standardized reporting templates
• Mature her department's operational model in a quarter of the expected timeframe

“We were looking for a company that would support us through our journey, and the customer service aspect [from Diligent] has just been incredible,” Jesse says.

To learn more about how Diligent can help your organization streamline its risk management approach to save time and resources, request a demo today.