Ooma cuts IT compliance task time from 3 weeks to 4 hours

Sumit Pal, a Modern Governance 100 honoree, is Senior Manager for IT Compliance at Ooma, Inc., a leading company in Voice over Internet Protocol (VoIP), helping customers with telecom solutions that are long-term and affordable.

Something Pal and the Ooma team struggled with was the company’s manual, time-consuming, spreadsheet-based compliance processes.

“We used to do user activity access testing for one of our key applications, which has over 600 users,” Pal said. “When it was manually done, this list of 600 users had to be sliced up across 65 managers…. This used to take one of our senior managers almost three weeks of manual work to get all this done.”

Ooma chose Diligent because it offered:

• A comprehensive GRC solution in a single platform
• Data integration from multiple applications for coherent, actionable insights
• Scripting capabilities with Python to help engineering staff customize the platform

Implementing Diligent allowed Ooma to reduce this process from three weeks to a mere four hours. And the scalability of the Diligent One Platform has equipped Pal to pursue Ooma’s goals more effectively.

“Our mission is to convert sophisticated technology into elegant and simple communications,” explained Pal. “With the Diligent One platform, we can succeed by rolling out its functionalities one by one, and building them up as we go along, to provide the overall benefit to the organization.”

Learn more about Diligent IT Compliance.